Key Accounts Manager

Downtown, Cairo, Egypt - Fulltime

Job Description

  • Serves as a single point of contact for the customer to help them implement the software at their company.
  • Manage the customer’s project entire cycle in collaboration with the sales team, project managers, marketing & finance department
  • Negotiate, define the final offer, and handle specific contract details.
  • Setup and lead project teams as per customer requirements, organizing project workflow, and taking ownership of project budget, scheduling, and delivery.
  • Responsible for identifying the information and resource requirements for these stages, such as proposal, customer evaluation, and supplier selection
  • Establish and maintain a strong and professional relationship with the client by increasing their loyalty, building trust and assessing their needs and business objectives as the project progresses
  • Identify potential risks, and seize investment opportunities and follow market trends.
  • Ensure that the company achieves the best position as a supplier for a given client.

Essential Skills needed for the role

  • Outstanding verbal and written communication skills, 
  • Excellent people skills and intuition about the customers’ business needs,
  • Ability to deal calmly with any customer complaints or problems,
  • Ability to work independently and collaborate with the team successfully,
  • Strategic thinking,
  • Problem-solving skills,
  • Leadership skills.

The ideal candidate should have:

  • Knowledge of common technology challenges
  • Knowledge about recent technology trends
  • A good understanding of project management methodologies such as scrum, Kanban
  • Good knowledge of marketing, sales, account management
  • Experience in working with customer relationship management (CRM)
  • Strong interpersonal skills and the ability to collaborate with others easily.

Qualifications

  • A bachelor’s degree in computer science/Engineering background
  • Strong Software development background is a must

Required years of experience

Minimum 5 years of experience, 3 of which in a relevant role

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